Bus Novye Arkhangelsk — Suwalki

Yes. Compass Group provides a 10% discount for military personnel on all bus routes throughout Ukraine and abroad.

The discount applies regardless of the selected carrier, because it is provided by Compass Group itself, not the carrier. Separately, a client can additionally secure a discount from the carrier if it exists in the system, thus significantly reducing the ticket price!

Yes, Compass Group has a profitable loyalty bonus system for registered users. Immediately after registration, a client receives 300 bonus hryvnias to their account. Cashback is accrued for each trip, which can be accumulated — the return rate is from 5% to 10% depending on user activity. Accumulated bonuses can be used to pay for subsequent trips: cover up to 50% of the ticket price or even pay the full ticket price with bonuses.

Yes, Compass Group offers a special student discount — 10% on all flights within Ukraine and abroad.

The discount is available for students of all forms of education and all educational institutions: universities, colleges, academies, institutes, vocational schools and other educational establishments.

To get a student discount, you need to contact our support service:

call the Compass Group support line;
message the manager on Viber;
message the manager on Telegram.

Our managers will help you select the right flight, check seat availability, calculate ticket cost with a discount and complete the booking.

Compass Group — profitable trips for students throughout Ukraine and abroad!

Yes. Compass Group provides support seven days a week from 9:00 to 21:00.

Our consultants will help you choose a flight, provide details about your trip, and assist with ticket booking.

You can reach us via Viber, Telegram, email or book a ticket independently on our website. All current phone numbers and contact information are listed in the «Contacts» section.

At Compass Group, there are rules that a client has the right to transfer their previously purchased ticket provided they pay 20% of the ticket price! Carriers reserve the right to refuse to agree to transfer funds to another ticket and each request is processed individually

During the holiday period and during high/low season from 01.09.2025 to 15.01.2026, certain carriers change the rules for providing transportation services. It is during this time that a large number of passenger transportations occur and in order for each passenger to be sure of receiving their seat on the bus, and for the carrier to have a clear understanding of the number of passengers, the purchase of a reserved ticket is established! Therefore, our employees contact our clients and provide payment details in advance for the ticket! Also, when it is low season and there are few passengers on the flight, carriers establish advance sales to understand that buses will not travel unnecessarily according to the schedule. 

No, it's not necessary. It's enough to show your bookings from your device (phone, tablet, etc.) or tell the driver your last name and first name when boarding!

The "Book" button informs the client that for the given flight, they can create a ticket/tickets for themselves for the trip and before confirmation choose a payment option for themselves. There are two payment options for the fare: Option 1. Payment when boarding the bus. Option 2. Make the ticket payment immediately when booking. 

No, it is not necessary. Payment for the ticket/tickets is made directly when boarding the bus. An exception is group bookings of 3 or more people, according to the rules after booking our employee will contact you and provide payment details for 1 ticket of your choice. After all, passengers also need to provide a travel guarantee. If clients change their plans, the funds are returned with advance notice!

On the website during booking, you need to select your desired calculation currency: hryvnia, zloty, crowns, dollars or euros. Cash payment is accepted on all flights.

To get a ticket, you need to select a flight from/to, travel date and perform a search. From the suggested options, set the payment currency and choose a convenient flight for you, enter personal data as required by the website. After entering the data, the system will create tickets that need to be downloaded to your device, they will also be displayed in your personal account.

After booking a ticket/tickets within 1-3 days, our employee will contact you to confirm the booking. Provided that you have provided correct contact information - mobile phone, Viber or email. If within 3 days from the moment of booking or a day before departure we fail to contact you - your booking will be considered cancelled. Bookings confirmed by the manager are valid until the moment of departure!

The amount of luggage per person should not exceed 30kg + 5kg of hand luggage, and should also have dimensions of 40*60*90 cm. Please note that the carrier has the full right to refuse a bus passenger to transport hand luggage or baggage if this baggage blocks the passage in the transport for other passengers, or does not comply with the quantity and dimensions.

All our clients receive SMS notification one day before departure or on the day of departure about the bus license plate number and the platform number from which the departure will be made.

We do not engage in this type of activity and do not provide transportation services for them. Our services are provided exclusively for finding convenient flights for people who are traveling between different countries. 

In case of booking tickets with an animal, you must call the hotline to get advice on animal transportation! We also draw your attention to the fact that booking is provided for animals weighing no more than 5 kg! 

When planning a trip with an animal, we strongly recommend preparing in advance a foreign veterinary passport with marks of vaccinations and an implanted chip, a portable bag or cage with a solid bottom, as well as ensuring the availability of clean drinking water.

All information about the flight, including the exact departure address, departure time is displayed on the ticket that you receive after booking on the website.

In case you need more information, you need to contact the hotline!